Terms & Conditions
By using Simuru Store, you agree to the following terms. Last updated September 16, 2026.
Table of contents
Prohibited Content & Activities
Simuru Store does NOT accept illegal content or activities, gambling (including online gambling), fraud, pornography, hate speech, or any other violation of the law. Violations will be cancelled without a refund and may be reported to the authorities.
- Illegal or unlawful content or activities
- Gambling / online betting of any kind
- Fraud, get-rich-quick schemes, or bogus investments
- Pornography and adult content
- Hate speech, racial/religious incitement, and harassment
- Hacking, mass spam, or misuse of others' accounts/data
- Promotion of OTP services/websites, SMS verification, virtual numbers, or foreign numbers
- Selling digital accounts (including Gmail) that you did not create yourself — stolen, hacked, or belonging to someone else — and promoting the sale, purchase, or depositing of Gmail accounts through the FB Posting service, except by registered official Simuru resellers
1. General Terms & Definitions
- "Platform" means Simuru Store. "User" means anyone who accesses the Platform. "Buyer" orders products/services; "Seller" offers products/services.
- By registering or using the Platform, you declare that you are of sufficient legal age and agree to all of these terms.
- Simuru Store is an intermediary marketplace: some products are sold & guaranteed directly by the Simuru Store team (official products), while others are sold by third-party sellers.
2. Account & Security
- You are fully responsible for keeping your credentials confidential and for all activity on your account.
- A single account can act as both Buyer and Seller after activating a seller profile.
- Creating fake accounts, misusing others' accounts, or manipulating the system (ratings, refunds, etc.) is prohibited. Violations may result in account deactivation.
3. Balance, Top-up & Payments
- All transactions are processed using your account balance. Balance is funded via top-up (e.g. QRIS) and deducted automatically when an order is created.
- Make sure your balance is sufficient before ordering. Top-up amounts & status follow confirmation from the payment provider.
- Balance is a means of exchange within the Platform and is not a deposit/investment. Misuse of balance may be acted upon.
4. Secure Transactions with Escrow
- For products/services from third-party sellers, funds are held by the Platform (escrow) at payment — the seller has NOT yet received the money.
- The seller must accept the order within 1 hour, then complete & deliver within a maximum of 3 days. If the deadline passes, funds are automatically refunded to the Buyer.
- After the seller delivers, funds are only released to the seller when the Buyer presses "Confirm received" — with a platform fee of 5% of the order value.
- If the Buyer does not respond, funds are released automatically to the seller 72 hours after delivery.
5. Cancellation, Refund & Disputes
- The Buyer cannot cancel an order unilaterally, but may request a refund at any time before the order is completed.
- A refund request opens negotiation mode: Buyer & Seller discuss via chat. The Seller may approve the refund, or the order is escalated to admin for mediation.
- An automatic refund occurs if the seller does not accept within 1 hour or misses the work deadline. Funds return to the Buyer's balance.
- Orders proven to violate the terms may be cancelled without a refund to the violating party.
6. Seller Obligations
- Sellers must present honest listings: adequate descriptions, clear prices & terms, and accurate images/representations.
- Sellers must respond to and complete orders on time according to the deadline, and deliver the correct result/proof.
- Listings that are incomplete or in violation may be locked/deactivated by admin until corrected.
- Sellers are prohibited from diverting transactions off the Platform to avoid escrow, fees, or buyer protection.
7. Balance Withdrawal (Sellers)
- Sellers may withdraw sales balance with a minimum withdrawal of Rp20.000 to a supported destination (e.g. DANA).
- Withdrawals may be delayed for verification or buyer assurance. The withdrawal destination must belong to the seller and be valid.
- Balance derived from cancelled/refunded transactions or violations may be held or clawed back (clawback).
8. Communication & Chat
- Order-related discussions are conducted via chat within the Platform so they are recorded and can be reviewed in case of a dispute.
- Using chat for spam, fraud, harassment, or inviting transactions off the Platform is prohibited.
- Do not share unnecessary sensitive data. Image attachments you send become part of the order conversation history.
9. Specific Products & Services
- Facebook Posting services are carried out by a network of posters to public groups and include proof of each post; results may be partial depending on the availability of eligible targets.
- Digital accounts (e.g. Gmail) are delivered per the product terms and have a replacement-warranty limit if they are faulty on receipt; secure the account immediately after receiving it.
- Review/rating services are carried out by a network of genuine reviewers; estimates & quantities adjust to availability.
10. Responsibility & Limitations
- Ordered content is entirely the responsibility of the orderer. By placing an order, you declare that the content does not violate these terms or the law.
- The Platform acts as an intermediary and escrow provider; the Platform is not responsible for agreements made off the Platform.
- The service is provided as is. To the extent permitted by law, the Platform's liability is limited to the value of the related transaction.
11. Data & Privacy
- We process only the data necessary to operate the service (account, transactions, communication, and security).
- Data may be shared with payment providers/law enforcement to the extent necessary for operations & compliance.
Changes to the Terms
Simuru Store may update these terms at any time. Continued use of the service after an update is deemed acceptance of the latest terms.
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